SETTING UP EMAIL ON AN iPHONE

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PREPARATION :

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The basic email set-up for iPhones requires you know the following:-

Mail Account Type : Other

Username : your FULL email address

Password : your Password

Incoming Mail Server : imap.stackmail.com

Outgoing Mail Server : smtp.stackmail.com

SSL & PORT NUMBERS
Select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587.

NOTE: We suggest you use IMAP email as this will allow you to use multiple email devices.

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PROCEDURE :

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From the phone’s home screen ..

Open the Settings icon (the cog)
and locate the Accounts & Passwords option.
Then select > Add Account.
Select Mail Account Type > Other

Now fill out the boxes …
Name: Anything you like (John Smith / Mary / Admin etc.)
Email: example@yourdomain.com
Password: Mailbox Password
Description: Work Email or Home Email etc.

IMAP:

INCOMING MAIL SERVER
Host Name: imap.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

OUTGOING MAIL SERVER
Host Name: smtp.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

Finally, select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587.

Your email is ready to go!

DEALING WITH THE EXPIRED SSL CERTIFICATE ERROR

Situation:- Your email has been running correctly since it was installed but suddenly you get the error that is something like:-

Not Trusted certificate from the server

Certificate Expired 01/01/20xx

and the phone refuses to collect email.

In the past, every so often a warning would appear along the lines of ‘Do you want to trust this server’ and the option is given to to Cancel or Accept. Clicking “Accept” always worked, but  this time there are no options to click.

What has happened is that with iPhones when the SSL certificate expires, the phone won’t automatically get the new certificate and unfortunately there’s no built in way to tell it to look for a new certificate either.

SOLUTION

With the Mail app for iPhone/iPad you can ‘de-activate’ mail accounts by going through:-

‘Settings’ (the cog icon)

‘Passwords & Accounts’

Your chosen Email Account Name

‘Email’

… and set the slider to OFF.

The phone can then save all the details for the account but stops the annoying pop-up when it can’t verify the server.
The email account disappears from your Mail app until you re-activate.

While the mail account is deactivated change the settings (or verify they are set as follows)

INCOMING MAIL SERVER
Host Name: imap.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

OUTGOING MAIL SERVER
Host Name: smtp.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password

Finally, select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587 or 465

You can now re-activate the email account and it should work.

IF NOT …

In this case; if, AND ONLY IF, this is an IMAP EMAIL ACCOUNT (or you will lose your email) – what you’ll want to do is remove the mail account from the phone and re-add it. This will force it to pick up the new SSL certificate.

LEGAL WAIVER : You try the above completely at your own risk. You should contact Apple if you are not 100% familiar with the consequences of adding and removing email accounts on your devices. 

Tel: 01599 534964

support@vault1.co.uk